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HK Jewellry Online - Your Professional Jewellry Shop

Return Policy

Return and Exchange Items:

1. All sold goods are non-refundable.

2. If any product you purchased on the HKJEWONLINE website is found to be damaged within 7 days from the delivery date, please contact customer service within 7 days from the delivery date and provide the relevant document number for further processing.

3. If you need to apply for a replacement, please ensure that the product is in good condition.

4. If the purchased goods meet the conditions of return and exchange after checking, a special person will contact you to arrange the relevant return and exchange procedures.

5. If the customer believes that the product does not meet personal preferences or the quality is not as expected after purchase, no return or exchange will be accepted.

6. Replacement of product value - Customers can replace the product with the same value or less. If you want to replace the product with more than the original purchase amount, you must make up the difference.

*If you have any return or exchange questions, please contact our customer service team, we will be happy to help you.

*HKJEWONLINE has the right to change the terms and conditions without prior notice, and has the right to refuse to replace the product.

*In case of any dispute, HKJEWONLINE will have the final decision.