Return Policy

return-policy

Your satisfaction is most important to us. If you need a exchange or refund, , We offer a 7-day exchange or return policy, The item must send with the original packing with good condition. If you have any question, please feel free to contact us by info@hkjewonline.com or call us by +852 2369 0818.

This return/exchange procedures only apply to purchase made online. We accept return makes within 7 days from the date merchandise is received. Please follow the instructions listed below.

Exchange / Return Instructions

1.)   Please contact our customer support and provide the following information:

Order/Invoice number

Date of your purchase

Merchandise number

Reason for return

Your contact number

2.)   You will be given a Return Authorization Code (RAC). All returns WILL NOT BE ACCEPTED without the Return Authorization Code. Return the merchandise and all related articles with the original hkjewonline package. A refund will only be given when all the articles return are in original condition.

3.)   Hkjewonline is not responsible for any missing or damaged merchandise so we encourage customers to insure the return merchandise. In addition, we DO NOT accept C.O.D. return shipment.

4.)   You will be informed by an email confirmation once your return is received. Shortly after the merchandise is inspected by our quality assurance team, a refund will be issued to your credit card. This process usually takes about 14-30 days and you are welcome to contact us in the meantime.

 

Non-refundable item

Any personalized item and special ordered item

Engraving and resizing fees

All returns do not follow the above return instructions

Man-caused damage